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Unison introduces new levels of service to support tube bending customers through pandemic and beyond

Published: 24 December 2020 - Rachael Morling

UK-based tube manipulation machinery specialist, Unison, has further enhanced its service and support programme, to ensure its global customer base is well placed to maximise opportunities throughout the Coronavirus pandemic and as the green shoots of recovery begin to appear. Renamed ‘Unison UltimateCare’, the programme takes the company’s machine tool support services to even higher levels and is the result of close dialogue with customers to better understand their needs and new ways of working.

“Unison is renowned for providing uncompromising levels of machine tool service and support – quite possibly the finest across the tube bending industry,” comments  managing director, Alan Pickering. “In creating Unison UltimateCare, our objective was simple: to better equip our customers to respond to the opportunities they encounter during these peculiar times, by assisting them with superior, highly agile and rapid support services, which can also include guidance in component prototyping and tooling. While significant emphasis has been placed on providing greater levels of online support, wherever face-to-face support is concerned - just as from the start of the Coronavirus pandemic - we operate safe working practices to protect our customers and teams.”
Unison UltimateCare has been designed to make it even easier for customers to select the precise maintenance solutions they require to ensure their Unison machines provide long and reliable service. It can also include services such as CAD modelling, component prototyping and process optimisation to enable manufacturing strategies and capabilities to quickly adjust to new orders and opportunities. Services can be selected on an ad-hoc basis or combined into one competitively-priced agreement, tailored to need and designed to assist budgeting by spreading the cost of machine care. 
Commenting on the level of service provided by Unison, Jonathan Thacker, operations director of The Walsall Wheelbarrow Company says: “Unison are so much more than manufacturers of high-quality machine tools. They have assisted us in product development and helped keep our production costs down – something that’s essential for a low-margin, high-volume business such as ours. A major point of difference with Unison is that they gain an in-depth understanding of each customer’s business to ensure the advice they give is relevant and tailored. When we bought our Unison tube-bending machines, there were cheaper options on the market – but I wasn’t prepared to gamble on quality, capability or level of support. If you want a long-term partner, one that will deliver the highest levels of service, I believe you will struggle to beat Unison. Our annual service contract has proved invaluable, with services scheduled for planned downtime, telephone support, online diagnostics and discounted spare parts.” 
Unison UltimateCare at a glance:
Online ticketing system with guaranteed next day response
Online machine support to resolve production issues 
Ad-hoc service and repairs
Unison-trained mechanical, electrical and software engineers located globally 
Service level agreements – with PPM programmes tailored to individual customer needs
Discounted OEM spare parts with service level agreements 
Machine inspection and condition reports 
Control upgrades and process optimisation 
Servo drive axis and full upgrades
Commitment to safe, socially-distanced working practices
Industry Connections: Unison Ltd

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