New Anglia Live customer dashboard provides transparent window into trading relationship
Published: 23 January 2017 - Sarah Mead
Anglia is today adding a new and unprecedented level of customer information on Anglia Live, with the launch of Anglia Sigma a comprehensive, free dashboard which provides analysis of forward, current and historical orders and enquiries, as well as a vendor rating feature showing Anglia’s delivery performance.
Commenting, Steve Rawlins, CEO of Anglia said, “Our aim with Anglia Sigma is to give customers complete transparency in their trading relationship with us. Customers are used to coming to Anglia Live to research availability and to place orders. Now we’re putting full and comprehensive information about our business relationship with them in the same place, including metrics of our service and performance. We believe we are the first electronics distributor to offer this level of information free of charge to all our customers in an instantly accessible, online portal. We challenge other distributors to follow suit.”
On Anglia Sigma, customers have a complete overview of their business with Anglia in one convenient dashboard. It will include all transactions, regardless of whether they were placed by phone, email, EDI, fax or through Anglia Live. They can also see how Anglia has performed over the last twelve months, with information like the number of converted lines and their value, a breakdown of enquiries, billings over the last twelve months by month and last five years by year, and a breakdown of purchase orders by product type. Critically, the dashboard also shows Anglia’s delivery performance, showing a breakdown of shipments dispatched on time and delivered on time. Anglia Live now also includes the ability for customers to add their own part number references against each item.
Anglia Live, Anglia’s e-commerce website, was launched at the beginning of 2013 and upgraded mid-2014. Specifically designed to support design engineers and purchasing managers as a project moves from design to volume production, its features include a comprehensive parametric search engine covering all active supplier part numbers, including lines not held in stock, and cross-references over 2 million industry standard part numbers. All listings include live visibility of Anglia current and projected stock levels and any product change or termination notifications (PCN / PTN) issued by the supplier. Historic PCN and PTN information is also available. Anglia Live supports back and forward ordering, and allows customers to place orders on-line at their negotiated contract price.
Further information can be found at www.anglia.com