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The new Rittal After Sales Service

15 January 2019

Expert service directly from the manufacturer

Climate control solutions are frequently neglected when it comes to servicing and maintenance. However, regular maintenance of enclosure climate control units, for example, can help significantly reduce the number of failures and thus prevent downtime. The new Rittal After Sales Service offers tailor-made service packages – directly from the manufacturer, worldwide, around the clock.

Production downtime usually comes with very high costs. It is particularly annoying when it’s a tiny thing like a cooling unit that has not been serviced that brings everything to a standstill. Regular maintenance of cooling units is important, especially for critical environmental conditions. Ambient air containing oil or dust can easily result in dirty filter mats. This results in reduced air throughput in the external circuit and decreased cooling output. If this causes a steep rise in temperature inside the enclosure, a system standstill is simply a matter of time. Regular preventative maintenance of the climate control systems in enclosures can significantly reduce the number of failures. In practically all cases, the maintenance costs are significantly lower than those resulting from a system failure.

If the servicing is not planned using or cannot be undertaken by the company’s own employees, Rittal offers customised solutions with its new After Sales Service. Customers receive all services from a single source and benefit from the manufacturer’s expertise. “With the new Rittal After Sales Service, we are using central contacts, our own engineers and local presence to provide an expert service with short response times,” says Judith Kötzsch, Head of Business Development at Rittal Service International. She added: “Support is provided by more than 40 of our own service engineers in Germany and selected authorised regional service partners with a high level of expertise on Rittal products.”

From service checks to service contracts

In addition to classic maintenance services, Rittal also offers a range of proactive services. For example, first of all the condition of the system is documented in a comprehensive service check. As well as recommending a maintenance plan, this check also includes recommendations on how to improve the energy efficiency of the climate control solution. As a result, a one-off service can then be ordered or an individual service contract agreed with Rittal After Sales Service. This has a modular structure: Availability, response times, service intervals and spare parts stocking can be selected to meet your requirements.

Quick response times

If, in spite of regular servicing, a fault does occur, this must be rectified as quickly as possible. Here, too, operators can rely on the Rittal After Sales Service. Short response times are guaranteed by a network of highly-trained service engineers across Germany. And internationally, over 1,000 service engineers in 150 locations worldwide guarantee very fast service. As an option, a service engineer can be on-site within four hours – 24 hours a day, 365 days a year. The high level of qualification of the employees and the optimised stocking of spare parts mean that 90% of all repairs can be resolved on the first trip. Downtime is becoming ever rarer through the Rittal service range, and, even if a repair should be required, the downtime is very short.

You can find out more about Rittal After Sales Service at the following link: www.rittal.com/service

 

Industry Connections: Rittal Ltd


 
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