Oracle Utilities solution helps eliminate redundant and unnecessary fieldwork with centralised, intelligent model
Published: 11 June 2015 - Marianne Evans
Oracle Utilities introduced Oracle Utilities Service Order Management, the industry’s first commercially available service order automation solution designed to help utilities improve operational efficiency, accelerate issue resolution, reduce costs, and enhance customer service.
Oracle Utilities Service Order Management—a first-of-its-kind application—automates service order management with an intelligent integration hub. The new solution initiates service task workflows across multiple systems, such as customer service, metering, work and asset, network/grid, and analytics. When a trigger process is completed in an integrated system, Oracle Utilities Service Order Management automatically identifies the next steps and communicates them across the platform to initiate, coordinate, and track those workflows.
As metering technology becomes more advanced, utilities are often faced with increasingly siloed and complex service order processes. Typically, orders are managed in the customer information system, while advanced metering infrastructure integration resides within the meter data management system. This siloed architecture and these antiquated business processes result in inefficient service order management across systems, complex integrations, and increased operating costs due to redundant or unnecessary fieldwork. Oracle Utilities Service Order Management helps to automate and streamline operations with a centralised, intelligent orchestration engine.
“Oracle Utilities Service Order Management’s automated service order management technology is a crucial piece of the optimised, integrated utility platform. This product is the first solution of its kind to address complex service orders with an intelligent service order automation engine,” said Rodger Smith, senior vice president and general manager, Oracle Utilities. “Oracle Utilities Service Order Management pulls service order business logic into its own application, resulting in a scalable, flexible solution for streamlining service order processes.”
In addition, Oracle Utilities Service Order Management aligns with the Oracle Utilities integrated platform, which enables greater time to value through interoperable solutions, common data management, a consistent user experience, cross-enterprise business intelligence, and a central set of platform management tools. These benefits remove the greatest barriers to innovation: excessive implementation costs and time. Using the Oracle Utilities integrated platform helps utilities see even greater benefits from their Oracle Utilities Service Order Management implementation.