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Junifer Systems’ Utilities CIS propels GB Energy Supply into UK gas and electricity supply markets in double-quick time

Published: 24 March 2015 - Marianne Evans

Junifer Systems, the global provider of leading back office solutions for the electricity, gas and water industries, has announced that GB Energy Supply has chosen the Junifer Utilities CIS customer care and billing system to underpin its entry into both the domestic and commercial UK gas and electricity supply markets. The decision to choose the Junifer Utilities CIS has propelled GB Energy Supply into the UK gas and electricity supply market in double-quick time – less than three months from initial contracts to deployment of the customer-ready system.

“As Junifer Utilities CIS is a modular, out-of-the-box customer care and billing solution that only requires minimal configuration to meet UK regulation and customers’ specific requirements, we are able to deploy customer-ready systems extremely quickly and easily compared to competitive software suppliers,” said Paul FitzGerald, sales and marketing director of Junifer Systems. “This is ideal for new supply companies, like GB Energy Supply, entering the UK energy supply market who need process-efficient systems that minimise meter-to-cash timescales in order to compete effectively with the established suppliers.”

GB Energy Supply’s decision to choose Junifer Utilities CIS for its UK operations followed a comprehensive evaluation of all the potential software solutions. In addition to the requirement for rapid deployment and with GB Energy Supply’s business model covering both the domestic and commercial energy supply markets, key decision criteria also included system flexibility, scalability and cost-effectiveness. With its seamless integration to existing front-end customer capture portals and back-office collection processes, as well as fully automated handling of data flows, Junifer Utilities CIS delivered on all counts, creating a customer care and billing platform for GB Energy Supply capable of generating real advantage through competitive differentiation and supporting the ongoing innovation of an evolving business model.

Junifer Utilities CIS is a complete end-to-end system that solves the unique challenges presented by both smart meter and traditional billing requirements. The software supports automated processing of interval meter readings for gas, electricity and water to a granularity of half an hour. This enables operators to offer innovative price plans to both reduce churn and attract new customers while also helping customers to reduce their overall energy bills and carbon consumption. Junifer Systems’ Utility CIS is a highly scalable and flexible product suite comprising Customer Relationship Management and Billing modules at its core with additional modules for MDM (Meter Data Management), Market Data Flow integration, Ticketing, Accounts Receivable and a Web Enabler.

“From the outset, Junifer Systems demonstrated a clear ability to help get us quickly into the UK energy supply market,” said Luke Watson, managing director of GB Energy Supply. “They have given us a flexible, scalable and cost-effect platform capable of delivering on our business objectives in both the domestic and commercial energy supply markets as well as supporting future business innovation in response to changing market conditions and demands. Giving us the ability to start signing up customers within three months of engaging with them, is a phenomenal achievement.”

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